Shipping policy

 

Shipping Policy

Last updated: September 28, 2026

Thank you for shopping with Suvena (suvena.co). This policy explains how we ship orders, how long delivery takes, and what to expect along the way.

Order Processing Time

  • Orders are processed within 1-3 business days after payment is confirmed.
  • Business days are Monday through Friday, excluding public holidays.
  • Orders placed on weekends or holidays are processed the next business day.
  • You'll receive a confirmation email when your order is placed and a shipping email once it's on its way.

Estimated Delivery Time

  • Once shipped, orders typically arrive within 5-9 business days.
  • Total time from order to delivery is usually 6-12 business days.
  • These are estimates, not guarantees. Delays can happen due to carrier issues, weather, peak seasons, or customs.

Shipping Rates

  • Shipping costs are calculated at checkout based on your order and delivery location.
  • The final shipping fee is always shown before you complete your purchase.
  • Any promotions such as free shipping thresholds will be displayed on our website.

Order Tracking

  • A tracking number is emailed to you once your order ships.
  • Tracking may take 24-72 hours to show updates after you receive it.
  • If your tracking hasn't updated after 5 business days, please contact us.

Shipping Destinations

  • We currently ship to [list countries, e.g., United States].
  • We can't ship to P.O. boxes or APO/FPO addresses unless stated otherwise at checkout.

Multiple-Item Orders

  • Items in one order may ship separately and arrive on different days.
  • You won't be charged extra shipping for items that ship separately.

Customs, Duties & Taxes

  • International orders may be subject to import duties, taxes, or customs fees set by your country.
  • These charges are the customer's responsibility and are not included in your order total.

Incorrect or Incomplete Addresses

  • Please double-check your shipping address at checkout.
  • We can update an address only if the order hasn't shipped yet, so contact us right away.
  • We're not responsible for orders lost due to an incorrect address provided at checkout.

Delayed, Lost, or Damaged Orders

  • If your order hasn't arrived within [15] business days of shipping, contact us and we'll investigate.
  • If your item arrives damaged or incorrect, email us within [7] days of delivery with your order number and photos.
  • We'll work with you on a replacement or refund, depending on the situation.

Contact Us

Questions about your order? Email us at contact@suvena.co and we'll respond within 1-2 business days.